Refund policy

90-Day Guarantee

If you're not satisfied with your Vaura Vision purchase, you have 90 days from your order date to request a return.

How to start a return

Contact us at vauravision@gmail.com with your order number and the reason for your return. We'll respond with the correct next steps, including return shipping instructions.

Refunds

Once we've received and reviewed your returned item, we'll process your refund to your original payment method within 5-10 business days.

Damaged or faulty items

If your item arrives damaged or faulty, contact us with a photo and your order number, we'll sort out a replacement or refund without requiring a return in this case.

Frequently Asked Questions

Can a device at this price actually work?

The price of a device does not determine whether it works. What matters is whether the wavelengths are correct and whether you use it consistently. The Vaura Vision mask uses the same clinically studied wavelengths as devices that cost four times the price. The difference is not the light. It is the brand name on the box.

Will I see results?

Most customers notice visible improvement within a few weeks of consistent daily use. Results are not overnight and they are not dramatic in the first session. They build with regular use, the same way any skincare routine does. If you use it daily for 90 days and see no improvement, we will refund you in full.

What if it doesn't work for me?

That is exactly what the 90-day guarantee is for. Try it for 90 days. If your skin has not improved, contact us and we will refund you completely.

Will it make my skin worse?

The mask uses non-thermal, non-UV light. It does not heat the skin or damage the skin barrier. If you have a diagnosed skin condition such as lupus or active eczema, consult a professional before use. For the vast majority of skin types including sensitive skin, it calms rather than aggravates.

How long does shipping take?

Free tracked shipping. Delivery typically takes 4 to 7 business days. You will receive tracking details once your order is dispatched.

How do I use it?

Cleanse your skin. Select the light mode that matches your concern. Wear the mask for 10 to 20 minutes. Apply your usual serum or moisturiser after. That is the full routine.

What does the 1-year warranty cover?

If the device develops a fault or stops working within 12 months of purchase, we will replace it. This covers hardware failure, not accidental damage. Contact us at vauravision@gmail.com.

What do the different light colours do?

Each colour operates at a specific wavelength that determines what it targets in the skin:

Red – ~630nm – collagen production, fine lines and skin firmness

Blue – ~470nm – acne-causing bacteria and breakouts

Green – ~520nm – dark spots, hyperpigmentation and uneven tone

Yellow – ~590nm – redness, sensitivity and rosacea

Purple – red + blue combined – active breakouts and post-acne marks

Cyan – blue + green combined – irritated, congested or over-worked skin

White – full spectrum – general skin maintenance and overall radiance

The wavelength determines how deeply the light penetrates and what it activates. These ranges are the same as those used in devices that cost significantly more.

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Refund policy

Frequently Asked Questions

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