Shipping policy

Vaura Vision™ Shipping Policy

Order Processing

All orders are processed within 1–3 business days after receiving your confirmation email.
You’ll receive another notification once your order has shipped.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Our estimated delivery times vary depending on your location:

Region	Estimated Delivery Time
Europe & UK	5–10 business days
United States & Canada	7–14 business days
Australia & New Zealand	7–15 business days
Rest of World	10–20 business days

Please note these are average estimates. External factors such as customs clearance or carrier delays may occasionally extend delivery times.

Shipping Rates

We are proud to offer Free Worldwide Shipping 🌍 on all orders.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.
You can track your package directly from this email or on our Track Order page.

Wrong Address or Missing Information

Please ensure your shipping address is correct at checkout.
If you entered an incorrect or incomplete address, contact us immediately at support@vauravision.com — we can update it only if the order hasn’t shipped yet.

Lost or Delayed Orders

If your order hasn’t arrived within 30 days of shipping, please reach out to us.
We’ll investigate with our logistics partners and provide a replacement or refund if your parcel is confirmed lost in transit.

Customs, Duties & Taxes

Vaura Vision™ is not responsible for any customs fees or import taxes that may apply in your country.
These charges are determined by local customs authorities and are outside of our control.

Contact Us

If you have any questions regarding shipping, please contact us at:
📧 vauravision@gmail.com
or through our Contact Page

Real Results From Real Customers

Excellent

4.7

/ 5

based on 1 067 reviews

“Didn’t expect to actually stick with it”

“I’ve bought skincare tools before and never used them consistently. This is the first one I actually use daily because it’s so easy. Just put it on and sit there.” “I’ve bought skincare tools before and never used them consistently. This is the first one I actually use daily because... “I’ve bought skincare tools before and never used them consistently. This is the first one I actually use daily because it’s so easy. Just put it on and sit there.”

— Lillie, United Kingdom

“Subtle at first, then noticeable”

“My skin didn’t change overnight, but after a few weeks it looked more even and just healthier overall. That’s what I wanted.” “My skin didn’t change overnight, but after a few weeks it looked more even and just healthier overall. That’s what... “My skin didn’t change overnight, but after a few weeks it looked more even and just healthier overall. That’s what I wanted.”

— Anna, Germany

“Fits into my routine without trying”

“I use it while watching Netflix at night. It doesn’t feel like effort at all, which is probably why I’ve stuck with it.” “I use it while watching Netflix at night. It doesn’t feel like effort at all, which is probably why I’ve... “I use it while watching Netflix at night. It doesn’t feel like effort at all, which is probably why I’ve stuck with it.”

— Emma, United Kingdom

“Good if you’re tired of complicated skincare”

“I had a full routine and still felt like my skin wasn’t improving. This simplified everything. I just use this daily and my skin looks clearer.” “I had a full routine and still felt like my skin wasn’t improving. This simplified everything. I just use this... “I had a full routine and still felt like my skin wasn’t improving. This simplified everything. I just use this daily and my skin looks clearer.”

— Lauren, Manchester

“Didn’t think LED would make a difference”

“I was honestly skeptical, but my skin tone looks more even now and I’ve had fewer breakouts. It’s not dramatic, just consistent improvement.” “I was honestly skeptical, but my skin tone looks more even now and I’ve had fewer breakouts. It’s not dramatic,... “I was honestly skeptical, but my skin tone looks more even now and I’ve had fewer breakouts. It’s not dramatic, just consistent improvement.”

— Aisling, Cork

“Feels like something I’ll keep using”

“Most skincare things I try end up in a drawer. This one actually became part of my routine. My skin looks smoother and more balanced.” “Most skincare things I try end up in a drawer. This one actually became part of my routine. My skin... “Most skincare things I try end up in a drawer. This one actually became part of my routine. My skin looks smoother and more balanced.”

— Jade, London

“Didn’t irritate my skin at all”

“My skin can react to new products, so I was cautious. This has been really gentle and actually helped calm things down instead of making it worse.” “My skin can react to new products, so I was cautious. This has been really gentle and actually helped calm... “My skin can react to new products, so I was cautious. This has been really gentle and actually helped calm things down instead of making it worse.”

— Camille, France

“Cheaper than what I was doing before”

“I used to spend money on facials and different products trying to fix my skin. This is just easier and works into my routine without all that effort.” “I used to spend money on facials and different products trying to fix my skin. This is just easier and... “I used to spend money on facials and different products trying to fix my skin. This is just easier and works into my routine without all that effort.”

— Rebecca, London

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Frequently Asked Questions

How long does shipping take?

We offer free tracked shipping worldwide.
Delivery typically takes 4–8 business days.

You’ll receive tracking details once your order is dispatched.

What is your return policy?

We offer a 90-Day Glow Guarantee.

If you’re not happy with your results, you can request a full refund within 90 days.

How do I use it?

Simply wear the mask for 10–15 minutes per day using your preferred light mode.

It’s designed to fit easily into your routine, no complicated steps.

How long until I see results?

Most customers notice visible improvements within a few weeks with consistent daily use.

Like any skincare routine, results build over time.

What do the different light colours do?

Each light colour works at a different wavelength, allowing it to target specific skin concerns.

Red (~630nm) – supports collagen and smoother-looking skin
Blue (~470nm) – helps reduce breakouts
Green (~520nm) – supports a more even skin tone
Yellow (~590nm) – helps brighten and refresh
Purple – combines red + blue for skin renewal support
Cyan – combines blue + green for calming and balance
White – full-spectrum light for overall skin appearance

You don’t need to worry about the exact science, just choose the light that matches your skin concern and use it consistently.

Is it safe for all skin types?

Yes, the mask is designed to be gentle and suitable for all skin types.

If you have a specific skin condition, we recommend consulting a professional before use.

Can I use it every day?

Yes, it’s designed for daily use.

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