Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1-2 business days of purchase. You'll receive a confirmation email once your order has shipped.

Delivery Time
Standard delivery takes 4-7 business days from the date of dispatch. This applies to orders internationally.

Shipping Cost
We offer free tracked shipping on all orders.

Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Delays
While we aim to meet the estimated delivery window, occasional delays can occur due to carrier or customs processing. If your order hasn't arrived within 10 business days of dispatch, contact us at vauravision@gmail.com and we'll look into it.

Order Issues
If your order arrives damaged or you haven't received it within a reasonable timeframe, reach out to us and we'll make it right.

Frequently Asked Questions

Can a device at this price actually work?

The price of a device does not determine whether it works. What matters is whether the wavelengths are correct and whether you use it consistently. The Vaura Vision mask uses the same clinically studied wavelengths as devices that cost four times the price. The difference is not the light. It is the brand name on the box.

Will I see results?

Most customers notice visible improvement within a few weeks of consistent daily use. Results are not overnight and they are not dramatic in the first session. They build with regular use, the same way any skincare routine does. If you use it daily for 90 days and see no improvement, we will refund you in full.

What if it doesn't work for me?

That is exactly what the 90-day guarantee is for. Try it for 90 days. If your skin has not improved, contact us and we will refund you completely.

Will it make my skin worse?

The mask uses non-thermal, non-UV light. It does not heat the skin or damage the skin barrier. If you have a diagnosed skin condition such as lupus or active eczema, consult a professional before use. For the vast majority of skin types including sensitive skin, it calms rather than aggravates.

How long does shipping take?

Free tracked shipping. Delivery typically takes 4 to 7 business days. You will receive tracking details once your order is dispatched.

How do I use it?

Cleanse your skin. Select the light mode that matches your concern. Wear the mask for 10 to 20 minutes. Apply your usual serum or moisturiser after. That is the full routine.

What does the 1-year warranty cover?

If the device develops a fault or stops working within 12 months of purchase, we will replace it. This covers hardware failure, not accidental damage. Contact us at vauravision@gmail.com.

What do the different light colours do?

Each colour operates at a specific wavelength that determines what it targets in the skin:

Red – ~630nm – collagen production, fine lines and skin firmness

Blue – ~470nm – acne-causing bacteria and breakouts

Green – ~520nm – dark spots, hyperpigmentation and uneven tone

Yellow – ~590nm – redness, sensitivity and rosacea

Purple – red + blue combined – active breakouts and post-acne marks

Cyan – blue + green combined – irritated, congested or over-worked skin

White – full spectrum – general skin maintenance and overall radiance

The wavelength determines how deeply the light penetrates and what it activates. These ranges are the same as those used in devices that cost significantly more.

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Shipping policy

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